Shipping policy

Shipping Zones:

  • Free Standard Shipping
  • Priority Shipping

All orders are insured and protected against loss or theft until the courier marks them as “Delivered.”

Shipping Areas

We ship to all 50 U.S. states and Washington, D.C., including P.O. Boxes.

Alaska, Hawaii and other remote areas: we can deliver, but free shipping does not cover the carrier's remote-area surcharge. If your address is in a remote area, we contact you before your order ships, so you can choose to pay the surcharge or cancel the order.

We cannot deliver to:

  • APO/FPO/DPO (military) addresses
  • U.S. territories, such as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands

Delivery Issues

  • If your order is marked “Delivered” by the courier but you have not received it, please check with neighbors, household members, or your local post office.
  • For insured shipments, a Certificate of Loss from the courier must be provided within 48 hours of the recorded delivery to file a claim.
  • We are not responsible for packages marked as delivered by the courier unless covered under Insured Priority Shipping.

Failed or Uncollected Deliveries

If the courier cannot deliver your package and it’s returned to us:

  • You may request re-delivery (shipping fees apply), or
  • A refund minus a 15 % restocking fee will be issued.

How long does delivery take?

Most orders arrive within 14 business days, and typically in about 9:

1. Processing time: orders are handed to the carrier within 1–2 business days. The order cut-off time is 23:45 ET (US Eastern Time): orders placed after the cut-off, or on a weekend or US public holiday, are processed from the next business day.
2. Transit takes 7–14 business days after dispatch.

Disclaimer:
1. Once a package has been shipped, it is the courier’s responsibility to complete delivery.
We are not liable for delays caused by incorrect addresses, courier backlogs, or other external factors beyond our control.

2. We always provide tracking information once your order has shipped so you can follow its progress in real time.

3. If your order has not arrived within the delivery window above, please contact our Customer Support Team — we will investigate and resolve the issue promptly.

Fulfillment and Taxes

We ship within the United States only. Orders are fulfilled from our fulfillment center in Asia and shipped directly to your US address. Import duties are paid by us, so no customs duties or import taxes are charged to you on delivery. Sales tax is calculated automatically at checkout based on your shipping address and the applicable state and local tax rules.

For full details, please see our General Terms & Conditions.

🛒 Trade name: Maison Verdelle

🏢 Operated by: STACK BRANDS LIMITED

📍 Registered address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

📧 Email: support@maison-verdelle.com